Services and software, don’t see them as separate things

You only truly succeed when the right software and knowledge about that software go hand in hand. That’s why the importance of a strong support desk is essential. They provide support, information, and ensure optimal usage. And not unimportantly, they are also there when things go wrong.

And that’s exactly what we at Qobee focus on: powerful software and a service you can trust. The software you use to support your critical processes must be solid and intuitive, and most importantly, do what it’s supposed to do. That is the absolute minimum you should expect. Even when bugs occur. Just like with real insects, no one is eager to encounter them. But they are part of life. It happens, and you have to deal with it. But preferably supported by a service desk or support consultant who truly knows what they’re talking about.

We have all experienced at some point being passed from one department to another. In our case, this is not the situation. Our support desk is focused on resolving issues directly, without transferring the user from one employee to another. No first-line support abroad or an external partner you need to call. 

A good example of our approach: ”a customer recently got stuck while importing data and needed help with setting up a punch-out. Within 15 minutes, the team was ready to assist. We believe it’s important that customers can always reach us and do not immediately encounter a ‘’support wall’’, which makes a customer feel unheard,” says Ruud Pessers, Team Manager at Qobee. "Whether it’s something small like setting up a template or solving a more complex question, we ensure the customer can continue quickly." 

Expertise in software, market, and customer 

We are not only experts in our products but also in the needs and expectations of our customers. This strength allows us to not only solve problems quickly but also to provide proactive advice and anticipate future needs.  

This enables us to offer our customers the best possible service and help them get the maximum out of our software. With our internal structure, all our colleagues are well-informed about development. We are involved from development to delivery, and there is no complex structure impeding our ability to help our customers and build a product that truly fits. 

Our strength: act, think, and ask questions 

Our strength lies in our approach: act, think, and ask questions. This means that we do not only act when a problem arises, but also think critically about the best solution and ask questions to find the core of the issue. We believe this approach results in thorough and sustainable solutions. We always try to look beyond the surface and truly understand what the user needs.